Unfortunately, in most cases, we are unable to cancel an order once it is processed for shipment. To check if your order can be cancelled, visit Returns & Cancellations, and enter your email and order number. If your order can be cancelled, a “Cancel Order” button will be shown. If your order is unable to be cancelled, you may refuse the delivery or follow the return process to submit a return. We recommend following the return process to avoid any delays in your refund. Please call Customer Support at 855-493-7867 if you have questions or concerns regarding your order.

Refunds are processed once we receive your items, but please allow 7-10 business days for the credit to reflect in your account depending on the financial institution and your original payment method. In most cases, any paid shipping and handling costs will not be refunded. If you successfully cancelled your order but were billed for such order, we initiate your refund immediately. If there are any delays in receiving your credit, please contact our Customer Support Team.

In some cases, Western Digital may require proof or need to confirm additional information prior to processing your refund. Western Digital reserves the right to deny return requests (e.g., product exclusions, breach of our Terms of Sale) at its sole discretion.

Western Digital provides a pre-paid shipping label once your return is submitted. If you decide to use your own shipping label, we will not issue a credit for costs incurred in shipping a returned item and will not be responsible for items lost in transit or unsigned proof of delivery to our returns processing center. This may also delay your refund.

Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Western Digital. You will be refunded for the product cost and tax only as we do not refund shipping and handling costs. Please allow 7-10 business days for the credit to be issued.

Products purchased from an authorized reseller may be returned to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller directly for return instructions.